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Discover new and exciting employment opportunities in Montreal!

Customer support specialist


Sponsored Links

Price : Please contact
Date listed : 2009-May-08
A leading merchant services provider, Pivotal Payments is committed to providing merchants with payment processing and merchant account solutions that will ensure their business growth & success.​ A dynamic, professional company, Pivotal maintains a strong reputation for its complete range of payment processing services, scalable solutions and merchant focus.​ We provide nationwide credit & debit card processing, clearing and settlement, gift & loyalty programs, terminal and gateway solutions and electronic check processing to point-of-sale, ecommerce and mail order/​telephone order businesses.​

 

We are presently looking for Customer Support Specialist (Help Desk) whose responsibilities will include:

 

 

    * Answering inbound customer service related calls
    * Providing  technical support for POS interac terminals and other Pivotal Payments products
    * Ensure timely and effective resolution of any customer request
    * Client Loyalty

 

SKILLS:

 

    * Strong interpersonal skills are key to success.​
    * Ability to be tactful, maintain confidences and foster an ethical working environment.​
    * Proven ability to work with grace under pressure in a dynamic team environment.​
    * Very good knowledge of MS Office.​                                                                   
    * Strong written and verbal communication skills.​
    * Ability to work in both French and English is essential.​

 

 

WE OFFER:

 

    * Permanent Full Time positions, 37.​5hrs/​week.​
    * Must be available: Monday to Friday 8:00am to 10:00pm, Weekends: 9:00am to 6:30pm.​
    * Career growth with continuous industry paid training.​
    * Management Team provides efficient and effective mentoring and coaching tools.​
    * A full range of benefits.​
    * Great office environment, located downtown, Near McGill metro.​

 

Interested candidates should forward their resume in confidence to mbeaudry@​pivotalpayments.​com  or by fax at (514) 227-6921.​




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